Returns & Refunds

Returns & Refunds

Because KAVIA products are food items, we cannot accept returns or exchanges for change of mind once an order has been delivered.

If you receive an item that is damaged, incorrect, missing, or presents a quality issue, contact us promptly at kavianuts@gmail.com or +961 79 057 650 with your order number and, where relevant, clear photos of the product and packaging.

Eligible cases will be reviewed by the KAVIA team. Depending on the situation, we may offer a replacement, store credit, or refund for the affected item.

Please do not consume a product if its seal or packaging appears compromised on arrival. Keep the item and packaging until we confirm the next step.

We may be unable to approve claims submitted after the product has been substantially consumed or where the issue results from storage or handling after delivery.